BY CAR
From the direction of Jena (B 88 / B 85):

• Exit Saalfeld-East in the direction Neuhaus / Rwg. (B 281)
• After three traffic light intersections turn right, in the direction of Neuhaus / Rwg. (B 281)
• After driving for about  1.5 km, take left exit to the Feengrotten (signposted at Garnsdorf)

From the direction of Gera (B 281):

• Drive through Saalfeld following the B 281 in the direction Neuhaus / Rwg.
• At Garnsdorf, turn left at the exit to the Feengrotten (signposted)

From the direction of Kronach (B 85):

• At the Saalfeld Railway Station, take the third exit from the roundabout and follow the B 281 through Saalfeld, in the direction Neuhaus / Rwg.
• At Garnsdorf, turn left at the exit to the Feengrotten (signposted)

BY TRAIN

IR Düsseldorf - Kassel - Eisenach - Erfurt - Weimar
IR Frankfurt a. M. - Eisenach - Erfurt – Halle - Berlin

Regional connections:
Arrive stress and traffic jam-free with the DB regional connections, which arrive in Saalfeld from all directions. From the Saalfeld Railway Station, the Feengrotten is easily reached by direct bus.

BY BUS / CITY BUS

Direction: Railway station - Feengrotten, Bus Line A

• Every half an hour daily, at xx.10 and xx.40 from the Saalfeld Railway Station, and xx.14 and xx.44 from the Market.
• The first trip is at 8.10 am (Railway Station) an 8.14 am (Market)
• The last trip is at 5.40pm (Railway Station) and 5.44 pm (Market) 

Direction: Feengrotten – Railway Station, Bus Line A

• Every half an hour daily at xx.10 and xx.40 from the Saalfeld Feengrotten
• The first trip is at 8.10 am, the last at 6.10 pm

For further information, please contact the Service Centre at the Saalfeld Railway Station, Monday – Friday from 7 am – 5.30 pm, or by telephone: +49 (0) 180 333 7287 (local calling conditions apply)

Spend a fun and exciting day with the whole family. Visit the Feengrotten, the Grottoneum, the Feenweltchen and our new attractions – Treasure Hunt and Waterworks. The family-friendly Feengrotten Park with its playground and Forest Adventure Trail invites you to discover and linger. Small shops also offer Thuringian specialties, fairy costumes, crystals and much more.

Thank you for visiting our website.
If you have any questions about our experience areas or wishes, just fill in the form below and send it to us.

Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise. “Personal data” is any information relating to an identified or identifiable natural person.

Server log files

You can use our websites without submitting personal data. Every time you access our website, user data is transmitted by your internet browser and stored in protocol files (server log files). This stored data includes e.g. name of the site called up, date and time of the request, amount of data transferred and the provider making the request. This data serves exclusively to ensure smooth operation of our website and to improve our offering. It is not possible to assign this data to a particular person.

Collection and processing when using the contact form

When you use the contact form we will only collect your personal data (name, email address, message text) in the scope provided by you. The data processing is for the purpose of making contact. By submitting your message you agree to the processing of your transmitted data. Processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent.You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. We will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing and use.

Collection, processing, and use of personal data in orders

When you submit an order, we only collect and use your personal data where this is necessary for the fulfilment and handling of your requests. The provision of data is necessary for conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of art. 6 (1) lit. b GDPR and is required for the fulfilment of a contract with you. We will not forward your data to third parties without your explicit consent. This only excludes our service partners which we require in order to handle the contractual relationship or service providers we use to process an order. Along with the recipients named in the clauses of this data protection declaration, these may be recipients in the following categories: Shipping providers, payment service providers, merchandise management service providers, service providers for order processing, web hosts, IT service providers and dropshipping dealers. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.

Cookies

Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again. We use cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognise your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognised again after a page change.

Our website also uses cookies to allow us to analyse the surfing behaviour of visitors to our website. Processing is carried out on the basis of § 15 (3) TMG (Telemedia Act) as well as art. 6 (1) lit. f GDPR due to our justified interest in the purposes above.

The data collected in this way is pseudonymised using technological measures. It is therefore not possible to connect the data to your person. The data will not be stored together with other personal data pertaining to you. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website.

Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:

• Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
• Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Use of Google Analytics

Our website uses the web analysis service Google Analytics by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The processing of data serves to analyse this website and its visitors. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator relating to website and internet use. The IP address communicated by your browser as part of Google Analytics is not associated with any other data held by Google. Google Analytics uses cookies, which make it possible to analyse your use of the website. The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website. Google uses this to shorten your IP address beforehand within Member States of the European Union or in other signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Your data may be transmitted to the USA. Transmission of data to the USA is covered by an adequacy decision by the European Commission.

Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in needs-based and targeted design of the website. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. You can prevent the storage of cookies by choosing corresponding technical settings in your internet browser; we would, however, like to point out that this may prevent you from making full use of all the functions of this website. You can also prevent collection of the data (including your IP address) generated by the cookies and related to your use of the website by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link [https://tools.google.com/dlpage/gaoptout?hl=en]. You can set an opt-out cookie to prevent collection by Google Analytics across devices. Opt-out cookies prevent the future collection of your data when you visit this website. You need to opt-out on all systems and devices in use for this to work comprehensively. If you click here, the opt-out cookie is set: Disable Google Analytics.

You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/analytics/terms/ and at https://policies.google.com/?hl=en.

Use of YouTube

Our website uses YouTube LLC’s function for the embedding of YouTube videos. (901 Cherry Ave., San Bruno, CA 94066, USA; “YouTube”).

YouTube is an affiliated company of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;“Google”).This feature shows YouTube videos in an iFrame on the website. The option “advanced privacy mode” is enabled here. This prevents YouTube from storing information on visitors to the website. It is only if you watch a video that information is transmitted to and stored by YouTube.Further information on the data collected and used by YouTube and Google, your rights and privacy can be found in YouTube’s privacy policy (https://www.youtube.com/t/privacy).

Duration of storage

After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use.

Rights of the affected person

If the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability. You also have a right of objection against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct marketing, according to art. 21 (1) GDPR.

Contact us at any time. Our contact details can be found in our imprint.

You can contact our data protection officers directly at:
Franziska Schreyer
email: datenschutz@feengrotten.de
phone: +49 (0) 3671-550418

Right to complain to the regulatory authority

You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally.

last update: 25.04.2018

Legal website operator identification:

Saalfelder Feengrotten und Tourismus GmbH
represented by the general manager Yvonne Wagner

Feengrottenweg 2, 07318 Saalfeld (Germany)

phone: 0049 (0) 3671-55040
fax: 0049 (0) 3671-550440
email: info@feengrotten.de

VAT No .: DE 166978182
listed in the commercial register of the local court Jena
Commercial register number - Part B of the commercial register - 205534

Alternative dispute resolution:

The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr.

We are willing to enter into dispute resolution proceedings before the consumer arbitration board.

Legal information about the website

All texts, pictures and further information published here are subject to the copyright of the provider, as far as copyrights of third parties do not exist. In any case, duplication, distribution or public reproduction is only permitted in the case of a revocable and non-transferable consent of the provider.

The provider assumes no responsibility for all web content linked by hyperlinks, since this is not a matter of own content. The linked pages were checked for illegal contents, at the time of linking such were not recognizable. Responsible for the content of the linked sites is their operator. The provider does not have a general monitoring and auditing obligation. Upon notification of an infringement, however, the link will be removed immediately.

Image sources of used photos:

Michael Miltzow | Frank Matthias Schmidt | Firma Monumedia | Marcus Verlag Saalfeld | Gabriela Rumrich | Thoralf Brakutt | Anke Kachold | Carolin Dudkowiak | Atelier Papenfus | David Stöber | Fotolia.com